Privacy Policy

Nilay360 (“we,” “us,” “our”) is a real estate platform operated by NIVILA Group, based in Hyderabad, India, accessible via our website (nilay360.com) and our mobile application (collectively, the “Service”). This policy explains what information we collect, why we collect it, and how it’s handled.

1. Information We Collect

Information you give us directly

When you create an account or use the Service, we collect:

• Phone number — required to sign in via OTP (One-Time Password)
• Email address — collected during Google Sign-In, or optionally added to your profile
• Name and city — collected to complete your profile after signing in
• Property listing details — if you list a property, including photos, price, location, and description
• Inquiry messages — if you contact a seller or agent through the platform

Information collected automatically

• Usage data — pages visited, features used, general interaction patterns (via analytics)
• Device and technical information — browser type, device type, general diagnostic information (via error monitoring)

Information we do not collect

• Location data— Nilay360 does not currently request or access your device’s precise location.

2. How We Use Your Information

We use the information collected to:

• Create and manage your account
• Verify your identity during sign-in (via OTP or Google Sign-In)
• Display your profile and listings to other users, where applicable
• Connect buyers/renters with sellers and agents through inquiries
• Send transactional notifications (e.g., inquiry confirmations, listing status updates)
• Monitor and improve the performance and reliability of the Service
• Understand how the Service is used, in aggregate, to guide improvements

We do not sell your personal information to third parties.

3. Third-Party Service Providers

Nilay360 relies on a small number of specialist service providers to operate. Each has access only to the specific data needed to perform its function:

We do not permit these providers to use your data for their own independent purposes beyond providing their service to us.

4. Data Sharing

We share your information only:

• With the third-party service providers listed above, strictly to operate the Service
• With a seller or agent, if you submit an inquiry about their listing (your name and contact details are shared so they can respond to you)
• If required by law, regulation, or a valid legal request

We do not sell, rent, or trade your personal information to advertisers or data brokers.

5. Data Retention

We retain your account information for as long as your account remains active. If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain certain records for legal or regulatory purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information via your profile settings
• Delete your account and associated personal data
• Ask questions about how your data is used

To exercise any of these rights, contact us at contact@nilay360.com.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including:

• Encrypted data transmission (HTTPS) across the entire Service
• Row-level database security restricting who can access which data
• Restricted internal access to production systems

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Nilay360 is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. International Data Storage

Some of our service providers (listed in Section 3) may store or process data on servers located outside India. We take steps to ensure these providers maintain appropriate data protection standards.

10. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will update the “Last updated” date above. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at: